Shipping policy

Thank you for choosing The Vault for your exquisite timepiece & jewelry needs. We strive to provide a seamless and enjoyable shopping experience, including efficient and reliable shipping services. Please review our shipping policy below:

1. Processing Time:

  • Orders are typically processed within 1-2 business days from the date of purchase.
  • During peak seasons or promotional periods, processing times may extend, and we appreciate your patience.

2. Shipping Methods:

  • Express Shipping: Priority delivery within 1-2 business days based on destination, could vary.

3. Shipping Costs:

  • Shipping costs are calculated at checkout based on the selected shipping method and the destination.
  • Free standard shipping may be available for qualifying orders; please check our promotions for more details.

4. Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with a tracking number.
  • Use the provided tracking information to monitor the status and location of your shipment.

5. International Shipping:

  • We offer international shipping to select destinations. International shipping fees and delivery times vary based on location.

6. Customs and Duties:

  • International customers are responsible for any customs fees, taxes, or duties imposed by their respective countries.

7. Address Accuracy:

  • Please ensure that your shipping address is accurate and complete to avoid any delivery issues.
  • We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

8. Shipping Partners:

  • We partner with reputable courier services ,such as, FedEx, Ferrari Express , Malca Amit & BRINKS to ensure the safe and timely delivery of your orders.

9. Shipping Restrictions:

  • Some products may have shipping restrictions due to size, weight, or destination. Please check the product details for any specific restrictions.

10. Contact Us:

  • If you have any questions or concerns about your order or our shipping policy, feel free to contact our customer service team at sales@thevaultwatches.com.

Thank you for choosing The Vault. We appreciate your trust in our commitment to delivering high-quality products and exceptional service.